Simba Posted August 13, 2018 Share Posted August 13, 2018 I open the file and it instantly closes. i tried getting a different archiver, still no luck. any help? I have been playing for a while and i don't want to lose my progress. Link to comment Share on other sites More sharing options...
Menrva Posted August 13, 2018 Share Posted August 13, 2018 I open the file and it instantly closes. i tried getting a different archiver, still no luck. any help? I have been playing for a while and i don't want to lose my progress. Hello Simba, I'm extremely sorry about this frustrating situation. You mentioned that you've been playing awhile--have you always used Mac and have had no issues in the past? Check that you have downloaded the latest client which can be found here. Before installing it, make sure the previous version has been completely uninstalled. Also, please make an exception for PRO in your antivirus software or firewall. Moreover, you will need to allow applications to be open from anywhere in the System Preferences. More detailed instructions for doing this are here. Let me know more about your situation and if any of this information helps you. I hope you have a great day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Simba Posted August 14, 2018 Author Share Posted August 14, 2018 yes i have been playing on mac for over a year, and i recently got high sierra and suddenly it is now working. i deleted my old PROMAC file and installing the new one now. i am hoping this works because this is my favorite pokemon game and lots of my friends play it as well. (I have macOS High Sierra Version 10.135) Link to comment Share on other sites More sharing options...
Menrva Posted August 14, 2018 Share Posted August 14, 2018 yes i have been playing on mac for over a year, and i recently got high sierra and suddenly it is now working. i deleted my old PROMAC file and installing the new one now. i am hoping this works because this is my favorite pokemon game and lots of my friends play it as well. (I have macOS High Sierra Version 10.135) Hello again, If uninstalling, removing the previous files, and reinstalling the client does not work, please check any anti-virus software you may have or your firewall. You may need to add PRO as an exception. Let me know whether these solutions work. I'll be looking forward to your reply so that I can help you further. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Simba Posted August 14, 2018 Author Share Posted August 14, 2018 Im on the game and it works now! thank you so much! Link to comment Share on other sites More sharing options...
Menrva Posted August 14, 2018 Share Posted August 14, 2018 Hi Simba, I'm glad to hear the problem is solved. Since there is nothing else to add, I am going to close this thread. Have fun playing the game! -Locked- Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
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