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  • 2 months later...
I have the same problem can anyone help us? Thanks!

Hello there! First of all, please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply.

[spoiler=Disabling fullscreen optimizations]1527101988685-png.19126

 

 

Please also try checking the Windows 7 Guide/Windows 10 Guide for the system requirements and information that may help solve your issue.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Hello there! First of all, please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply.

[spoiler=Disabling fullscreen optimizations]1527101988685-png.19126

 

 

Please also try checking the Windows 7 Guide/Windows 10 Guide for the system requirements and information that may help solve your issue.

I have Windows 7 and I tried it but still can't open the game.

I have Windows 7 and I tried it but still can't open the game.

Hi there. Can you please try the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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