Manfeel Posted June 13, 2018 Share Posted June 13, 2018 hello I have a problem of resolution please help me I would appreciate a lot but it is a lapto my pc Couldn't switch to requested monitor resolition Link to comment Share on other sites More sharing options...
Ztainer Posted August 16, 2018 Share Posted August 16, 2018 I have the same problem can anyone help us? Thanks! Link to comment Share on other sites More sharing options...
Fluffles Posted August 16, 2018 Share Posted August 16, 2018 I have the same problem can anyone help us? Thanks! Hello there! First of all, please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] Please also try checking the Windows 7 Guide/Windows 10 Guide for the system requirements and information that may help solve your issue. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Ztainer Posted August 17, 2018 Share Posted August 17, 2018 Hello there! First of all, please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] Please also try checking the Windows 7 Guide/Windows 10 Guide for the system requirements and information that may help solve your issue. I have Windows 7 and I tried it but still can't open the game. Link to comment Share on other sites More sharing options...
Fluffles Posted August 17, 2018 Share Posted August 17, 2018 I have Windows 7 and I tried it but still can't open the game. Hi there. Can you please try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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