can't enter the silver server on the pc

[Troubleshoot]

I have a problem entering the silver server, he said my account was banned, but I can log in to the Android client. I tried to sign in with another account, but still it didn't enter the server server and a notification was banned as well. thanks

[Fluffles]

I have a problem entering the silver server, he said my account was banned, but I can log in to the Android client. I tried to sign in with another account, but still it didn't enter the server server and a notification was banned as well. thanks

Hi there. Your account isn’t actually banned although there is something on your connection that is. Therefore, please double check with the following questions!

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this postYou could also use a VPN although you should check you're allowed first.

 

Please let me know the answers so I can help you further.

[Troubleshoot]

Hello, I'm not using anything from the list above, the connection that I use on the PC is the same as the one I use on Android, only the silver server is in trouble, I can enter the gold server easily.

[Fluffles]

Hello, I'm not using anything from the list above, the connection that I use on the PC is the same as the one I use on Android, only the silver server is in trouble, I can enter the gold server easily.

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have.

 

Hope this helps and have a nice day!