Hello there, and sorry for your inconvenience;

 

Please try to run the game in admin mode, and windows 7 compatibility mode;

Otherwise: Have you tried these following steps, already, from the Read this before making a General Support topic ?

 

 

 

I'm looking forward for your answer; until then, I wish you a good day :Sing:

same problem tried everything already help me :[

same problem tried everything already help me :[

Hi there. Could you please try all of the following?

• Run the game in compatibility mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

Edited August 26, 20187 yr by Fluffles

Hi there. Could you please try all of the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

hi how do i go in compatability mode win 7

hi how do i go in compatability mode win 7

Hi there.

1. Right click on the program's shortcut, .exe file, or installation file.
   
2. Click on Properties.
   
3. Click on the Compatibility tab.
   
4. Check the Run this program in compatibility mode for box.
   
5. Click on the drop down menu arrow and select Windows XP.
   NOTE: Always pick the latest Windows version the program was written for to have a better chance of it running properly in Windows 7.
   
6. To Change the Privilege Level of the program - Check the Run this program as an administrator box to enable or disable this option.
   
7. Click on OK to apply the changes.
   
8. Now, double click on the program's shortcut, .exe file, or installation file to start the installation.
   
9. Follow the onscreen instructions to complete the installation.
   

Hi there. Could you please try all of the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

?

?

Have you done all this and still crash?

Have you done all this and still crash?

yes maam i have tried it all still crashes pls help

yes maam i have tried it all still crashes pls help

Hi there. Please try the solutions listed on the guide for your operating system. Please let me know if this has worked for you.

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide