HELP

[Azea]

Hi, im returning to the game after a year, and my account have lost all the progresse, it looks like i have to start again.

[Fluffles]

Hi, im returning to the game after a year, and my account have lost all the progresse, it looks like i have to start again.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

Hope this helps and have a great day!

[Azea]

Thanks. I already merge my acc, but it says that the username or password is wrong. I already change it two times. What can i do?

[Fluffles]

Thanks. I already merge my acc, but it says that the username or password is wrong. I already change it two times. What can i do?

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have.

 

Hope this helps and have a nice day!