Account problem

[Curtisucla]

Hi,

 

I was a player during 2016-2017 with my nickname CurtisUcla. I did Kanto, Hoenn and maybe 50% of the third region.

I had few "big" poks and "much" money ingame.

 

Today, i wanted to replay then i downloaded the new version and Woooooooo........

 

I have ABSOLUTELY NOTHING :/

You can see on the screen, i joined the game in 2016.

 

So, if you can help me, that would be great.

 

Thank you.

[Fluffles]

Hi,

 

I was a player during 2016-2017 with my nickname CurtisUcla. I did Kanto, Hoenn and maybe 50% of the third region.

I had few "big" poks and "much" money ingame.

 

Today, i wanted to replay then i downloaded the new version and Woooooooo........

[ATTACH=full]39872[/ATTACH]

 

I have ABSOLUTELY NOTHING :/

You can see on the screen, i joined the game in 2016.

 

So, if you can help me, that would be great.

 

Thank you.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

Hope this helps and have a great day!

[Curtisucla]

Ok. I did the merge. I was in the red and i merge it.

But now, i can't enter in Silver server. (username or password error)

I can enter in gold and to be here on the forum then i don't have error in my username or in password.

 

I maybe need to wait a little bit for the merge officialy ?

[Fluffles]

Ok. I did the merge. I was in the red and i merge it.

[ATTACH=full]39873[/ATTACH]

But now, i can't enter in Silver server. (username or password error)

I can enter in gold and to be here on the forum then i don't have error in my username or in password.

 

I maybe need to wait a little bit for the merge officialy ?

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have.

 

Hope this helps and have a nice day!

[Curtisucla]

All its ok now.

 

Thank you very much for your help and your time.

Have a great day/night.

[Fluffles]

All its ok now.

 

Thank you very much for your help and your time.

Have a great day/night.

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread.

 

Good luck and have a great day!