reseto meu char????

[Bmoriya]

good afternoon

I spent some time without logging in

 

and when I came back I can only access the gold server being that I played on the red server and I'm without my pokemons I would like to know what happened

Edited September 5, 2018 by bmoriya

[Menrva]

good afternoon

I spent some time without logging in

 

and when I came back I can only access the gold server being that I played on the red server and I'm without my pokemons I would like to know what happened

 

Hello bmoriya,

 

I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost.

 

If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

You can find more detailed information about the merge errors here. For other information in general, you can view this post.

 

Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.