Gelkin17 Posted September 10, 2018 Share Posted September 10, 2018 As the title says - I'm trying to return to PRO, merged my account onto Silver but when I try to battle either trainers or wild Pokes as soon as my avatar throws the ball the app crashes :( Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/ Share on other sites More sharing options...
Menrva Posted September 11, 2018 Share Posted September 11, 2018 As the title says - I'm trying to return to PRO, merged my account onto Silver but when I try to battle either trainers or wild Pokes as soon as my avatar throws the ball the app crashes :( Hello Gelkin17, I'm sorry about this frustrating issue. The client you currently have is not up to date. This was previously an issue, but a new client was released soon after that resolved it. Please uninstall and completely delete the client you have. Afterwards, download and install the latest one. The download can be found here. Let me know if you continue to have any issues. I hope you have a great day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-598342 Share on other sites More sharing options...
Gelkin17 Posted September 11, 2018 Author Share Posted September 11, 2018 Hello Gelkin17, I'm sorry about this frustrating issue. The client you currently have is not up to date. This was previously an issue, but a new client was released soon after that resolved it. Please uninstall and completely delete the client you have. Afterwards, download and install the latest one. The download can be found here. Let me know if you continue to have any issues. I hope you have a great day. Thanks Menrva but the download client won't load. Not sure if it's a problem my end? Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-598614 Share on other sites More sharing options...
Menrva Posted September 12, 2018 Share Posted September 12, 2018 Thanks Menrva but the download client won't load. Not sure if it's a problem my end? Hello again, I'm extremely sorry for the delay. I recommend opening the link while in incognito mode. If this does not work, open the link on a different browser such as Firefox. Please let me know if these solutions work for you or if you were able to resolve the problem. Again, I'm very sorry for the delayed response. I'll be looking forward to your reply. I hope you have a good day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-599162 Share on other sites More sharing options...
Gelkin17 Posted September 13, 2018 Author Share Posted September 13, 2018 Hello again, I'm extremely sorry for the delay. I recommend opening the link while in incognito mode. If this does not work, open the link on a different browser such as Firefox. Please let me know if these solutions work for you or if you were able to resolve the problem. Again, I'm very sorry for the delayed response. I'll be looking forward to your reply. I hope you have a good day. No worries at all - I'm sure you have more pressing issues than me not being able to download ^_^. Thanks for the tip - I have tried both but have had no success unfortunately. Is there anything else you could suggest? I'll keep trying all methods in the mean time in the hope that it works :-) Have a nice day! Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-599677 Share on other sites More sharing options...
Gelkin17 Posted September 13, 2018 Author Share Posted September 13, 2018 Perhaps this might help your diagnostic? This is the error message I receive but my connection is stable. I use a Samsung Galaxy Note 8 and the only 'issue' my phone has currently is the Android download client - all other clients download. Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-599679 Share on other sites More sharing options...
Menrva Posted September 13, 2018 Share Posted September 13, 2018 Perhaps this might help your diagnostic? This is the error message I receive but my connection is stable. I use a Samsung Galaxy Note 8 and the only 'issue' my phone has currently is the Android download client - all other clients download. Have you tried clearing any cache and cookies? Please make sure you clean the cache on not only your browser but in your device's settings as well. Also, try to use a VPN just to access the page. I will continue seeking solutions for your issue and update you with any more information that I find. What are the other methods you have tried aside from opening the link in Firefox and incognito mode? Thank you for being patient. Have a wonderful day! Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-599745 Share on other sites More sharing options...
Gelkin17 Posted September 13, 2018 Author Share Posted September 13, 2018 @Menrva Whether it can be classed as progress I'm not sure but I've now received a different error message: Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-599802 Share on other sites More sharing options...
Menrva Posted September 15, 2018 Share Posted September 15, 2018 @Menrva Whether it can be classed as progress I'm not sure but I've now received a different error message: Hello Gelkin17, I've been researching into what could be the problem and have spoken with other staff members. It was suggested that you contact your internet provider about the issue. From what I've seen online, using a different browser usually solves the problem. I understand you have tried this. If I'm not mistaken, this second image shows the Firefox message. Do you have access to another device or a computer? You can try to open the page on them while on the same connection that you have been using. This could potentially indicate whether the issue lies in any settings on your Android or the internet connection. Also, if you are able to open the page then you could download the APK and transfer it to your Samsung. I'm very sorry for this inconvenience. I have personally never seen this particular issue before. Please let me know if you're able to access the link on another device. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-600746 Share on other sites More sharing options...
Gelkin17 Posted September 28, 2018 Author Share Posted September 28, 2018 Sorry for inactivity - I have been otherwise preoccupied. Pleased to report that I have managed to download the client again! Happy Friday Link to comment https://pokemonrevolution.net/forum/topic/106574-returning-player-battles-cause-app-to-crash-android/#findComment-606513 Share on other sites More sharing options...
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