Good morning,

 

It's been a while since I haven't player but I used to play a lot (had my 7th badge and many pokemons over lvl 50) and now I connected again but I lost all my progress.

 

I see that I have my old mount, but I don't have all the cosmetic i purchased.

 

Is there a way to retrieve all this ?

 

Best regards,

Good morning,

 

It's been a while since I haven't player but I used to play a lot (had my 7th badge and many pokemons over lvl 50) and now I connected again but I lost all my progress.

 

I see that I have my old mount, but I don't have all the cosmetic i purchased.

 

Is there a way to retrieve all this ?

 

Best regards,

Hi there, and sorry for your inconvenience!

 

Since your progress was on Red server and that it has merged with Blue server, it will now be on Silver server. Moreover, Gold server is simply a rename of the server formerly known as Yellow.

• You can learn more about the merge and how to proceed here: Server Merge FAQ
  
• And you can find the common merge errors solutions here: Common Merge Errors FAQ
  

 

Please read both these topics thoroughly and you will be able to log back in-game; do tell me if you need further assistance.

Until then, I wish you a nice day :)