Lightningmonkey Posted September 25, 2018 Share Posted September 25, 2018 So I had an account around 2 years ago with many hours in it and I had put money in there but it seems I can't Login even after merging...what's wrong anyone can help? Link to comment Share on other sites More sharing options...
Fluffles Posted September 25, 2018 Share Posted September 25, 2018 So I had an account around 2 years ago with many hours in it and I had put money in there but it seems I can't Login even after merging...what's wrong anyone can help? Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lightningmonkey Posted September 25, 2018 Author Share Posted September 25, 2018 Checked Everything I even changed password and it seems whenever I am trying to log into a merged server seems password or name is invalid Link to comment Share on other sites More sharing options...
Fluffles Posted September 25, 2018 Share Posted September 25, 2018 Checked Everything I even changed password and it seems whenever I am trying to log into a merged server seems password or name is invalid Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have. Hope this helps and have a nice day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lightningmonkey Posted September 25, 2018 Author Share Posted September 25, 2018 Checked everything and it seems I can Log into gold server that means account exists but still cant log into Silver server Link to comment Share on other sites More sharing options...
Fluffles Posted September 25, 2018 Share Posted September 25, 2018 Checked everything and it seems I can Log into gold server that means account exists but still cant log into Silver server Please make sure you've reset your password at the link I've provided above as it differs from forum password. You need to change your password after you've merged, which you've already done. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lightningmonkey Posted September 25, 2018 Author Share Posted September 25, 2018 Did it couple of times seems something went wrong with it...Dont know the exact solution.Did it anyways thank you! Link to comment Share on other sites More sharing options...
Fluffles Posted September 26, 2018 Share Posted September 26, 2018 Did it couple of times seems something went wrong with it...Dont know the exact solution.Did it anyways thank you! Hi there. Is everything alright now or are you still experiencing issues? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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