Gianlangsakanto Posted October 7, 2018 Share Posted October 7, 2018 Hi PRO Team, I' am a returning player from way back and could not access my account for some reason. I have tried resetting my password to no avail as it also says that the username and email does not exist. I have the original email and have confirmed that I have used the account before. Username is thatguygiantho and that I can privately send my email address once requested. Thanks, PRO! Link to comment Share on other sites More sharing options...
Subham3000 Posted October 7, 2018 Share Posted October 7, 2018 U need to combine your red and blue server accounts Link to comment Share on other sites More sharing options...
Fluffles Posted October 7, 2018 Share Posted October 7, 2018 Hi PRO Team, I' am a returning player from way back and could not access my account for some reason. I have tried resetting my password to no avail as it also says that the username and email does not exist. I have the original email and have confirmed that I have used the account before. Username is thatguygiantho and that I can privately send my email address once requested. Thanks, PRO! Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Gianlangsakanto Posted October 7, 2018 Author Share Posted October 7, 2018 Thank you, Fluffles and Subham. I was able to merge my account. Now that I'm back, I will be figuring out where I should be next :). Thanks again, you guys! Link to comment Share on other sites More sharing options...
Fluffles Posted October 7, 2018 Share Posted October 7, 2018 Thank you, Fluffles and Subham. I was able to merge my account. Now that I'm back, I will be figuring out where I should be next :). Thanks again, you guys! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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