resolved Returning player, progress deleted??

[Swagnifico]

I played PRO while hoenn was still the latest region. I finished the story and did a lot of side quests and leveling before I eventually stopped playing. I came back just now and i find gold and silver server. I try silver and it says incorrect password or username. I try gold and it worked!! The only problem is I had to create a new character? This is heartbreaking news, I came back because I had spent so much time on that account. What happened?

[Swagnifico]

Never mind I did some searching. I have to merge through dashboard! This thread can be resolved!!

[Fluffles]

Never mind I did some searching. I have to merge through dashboard! This thread can be resolved!!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

Nevertheless, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!