Shadowpauler Posted October 11, 2018 Share Posted October 11, 2018 Just got back after a while, and I read my character is in Silver, and Its active, also Silver server is online, yet I get a Username/Password error even though I can login into Gold. Link to comment Share on other sites More sharing options...
Keita Posted October 11, 2018 Share Posted October 11, 2018 Just got back after a while, and I read my character is in Silver, and Its active, also Silver server is online, yet I get a Username/Password error even though I can login into Gold. Hello there! I would like to inform you that Red & Blue server merged to form Silver Server and the Yellow Server has now been renamed as the Gold Server. If you played on the Red or Blue Server, you will have to merge your account by log in the Dashboard and merge your accounts. Make sure to select the right server as your main server. In the case that you're still unable to log into Silver after merging your account, you'll have to reset your password on the dashboard choosing an alphanumerical one. (a-z 0-9) Furthermore, be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you may experience any issue while merging. If you played on the Yellow server, then you may simply log on the Gold Server and should still have your items and continue your progress without doing any merges. Hope this can help, have a great day ! Link to comment Share on other sites More sharing options...
Fluffles Posted October 11, 2018 Share Posted October 11, 2018 Just got back after a while, and I read my character is in Silver, and Its active, also Silver server is online, yet I get a Username/Password error even though I can login into Gold. Hello there! Since you've already merged your account, if you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have. Hope this helps and have a nice day! 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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