My account was reset

[Zarakijohn]

I used to play pokemon revolution year and half ago, but these days i tried to login again cause some friend of mine tell me that he is back in the game.

for my surprise i logged in at website and my account doesnt have any progress at any servers, i remember that at my time playing here the servers are named by colors ( yellow , green ) if im not crazy, so this friend of mine tells me to login same way and probably i'll have my account activate ... what doesnt happend.

 

i really want to know, what happend to my account ?

[Menrva]

I used to play pokemon revolution year and half ago, but these days i tried to login again cause some friend of mine tell me that he is back in the game.

for my surprise i logged in at website and my account doesnt have any progress at any servers, i remember that at my time playing here the servers are named by colors ( yellow , green ) if im not crazy, so this friend of mine tells me to login same way and probably i'll have my account activate ... what doesnt happend.

 

i really want to know, what happend to my account ?

 

Hello ZarakiJohn,

 

I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost.

 

If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

You can find more detailed information about the merge errors here. For other information in general, you can view this post.

 

Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

[Zarakijohn]

Hello ZarakiJohn,

 

I'm really sorry about this inconvenience. The Blue and Red servers were merged into the Silver server, and Yellow was renamed Gold. You simply need to merge your accounts in order to play. You can do this by logging into your dashboard. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost.

 

If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

You can find more detailed information about the merge errors here. For other information in general, you can view this post.

 

Your account has not been lost, and you simply need to merge. Everything will be there once you complete this step. Let me know if this works for you. I hope you have a great day.

 

i entered first at dashboard to see whats happend , but both servers are "reseted" to me ... when i tried to get into game ( my friend tells me to do it ) i believe that would activate my account again... nothing happend

[Menrva]

i entered first at dashboard to see whats happend , but both servers are "reseted" to me ... when i tried to get into game ( my friend tells me to do it ) i believe that would activate my account again... nothing happend

 

Hi again,

 

I have looked up your account in the database. It shows that it still exists for the Blue Server. This means that your account has not been reset. It needs to be merged onto the Silver Server. Follow these steps to complete the process:

 

1. Step 1: Login in your dashboard and click on Merge is required!
    
   
    
   
2. 
    
   
    
   

Since your account was on the Blue Server, you will select "Blue" for the option, "Select your main account."

 

Please let me know if you are able to successfully complete the merge with these instructions.