Sghir Posted October 12, 2018 Share Posted October 12, 2018 Hello, My IG id is : Sghir, and since this morning (12 hours now), i have problems while logging into both servers. While trying both servers, either it blocks at the screen : Loading Map, or it stays like in this screenshot Yesteday, i had no problem at all. Everything started this morning I have tried these things, but none worked : - Log out, log in - Restart client - Close all applications that uses my internet connection - Check my internet connection, but there's no difference between yesterday and today - Delete the client, dump the temporary files, and redownload the software - Download the 32bit software and try it - Restart my PC several times I really dont know what to do now, please help me Link to comment Share on other sites More sharing options...
Fluffles Posted October 12, 2018 Share Posted October 12, 2018 Hello, My IG id is : Sghir, and since this morning (12 hours now), i have problems while logging into both servers. While trying both servers, either it blocks at the screen : Loading Map, or it stays like in this screenshot [ATTACH=full]49233[/ATTACH] Yesteday, i had no problem at all. Everything started this morning I have tried these things, but none worked : - Log out, log in - Restart client - Close all applications that uses my internet connection - Check my internet connection, but there's no difference between yesterday and today - Delete the client, dump the temporary files, and redownload the software - Download the 32bit software and try it - Restart my PC several times I really dont know what to do now, please help me Hi there. Sorry for the inconvenience. Please try the following. -Completely reinstall your client by deleting all the old files completely -Wait a few minutes in loading map screen -On the login screen, use F2 and type clearmaps. Afterwards, hit Enter then restart your client. Usually this error is caused by your internet connection, so it's good to check on the status of you internet connection and contact your ISP if you are still experiencing this error. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Sghir Posted October 13, 2018 Author Share Posted October 13, 2018 It still doesnt work. I am perfectly sure nothing has changed since yesterday concerning my connection, cuz i get it from my phone ( i dont have a rooter) Link to comment Share on other sites More sharing options...
Fluffles Posted October 13, 2018 Share Posted October 13, 2018 It still doesnt work. I am perfectly sure nothing has changed since yesterday concerning my connection, cuz i get it from my phone ( i dont have a rooter) Hi there. I've moved you to your last visited PC. Can you check if this has fixed your loading screen error? Sorry for the inconvenience once again. Looking forward to your response. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Sghir Posted October 13, 2018 Author Share Posted October 13, 2018 This hasnt changed anything :( Link to comment Share on other sites More sharing options...
Fluffles Posted October 13, 2018 Share Posted October 13, 2018 This hasnt changed anything :( Hi there. Can you please try to check with the following questions? ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post. You could also use a VPN although you should check you're allowed first. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Sghir Posted October 13, 2018 Author Share Posted October 13, 2018 Seems like i have a problem, i think i'll have to repair my phone. 2 days ago i was using a premium vpn (not while playing, but to use spotify because it doesnt work in my country), it was working perfectly, and now that i tried to launch it, it says (impossible to connect), which means i have a problem. i'll have to cancel my auction on forum too :( Thanks for helping me Link to comment Share on other sites More sharing options...
Fluffles Posted October 13, 2018 Share Posted October 13, 2018 Seems like i have a problem, i think i'll have to repair my phone. 2 days ago i was using a premium vpn (not while playing, but to use spotify because it doesnt work in my country), it was working perfectly, and now that i tried to launch it, it says (impossible to connect), which means i have a problem. i'll have to cancel my auction on forum too :( Thanks for helping me Hi there. It seems as if it's an issue with your VPN then. I suggest you try to find another VPN in the mean time. As we have troubleshooted your issue, do you still need any further help? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Sghir Posted October 13, 2018 Author Share Posted October 13, 2018 I think i loacated where the issue is, and i'll try to fix that by myself, since the problem isn't coming from you or from the client. Thank you very much. I think i'll get reported now, because i'll have to cancel the auction for my pokemon in trade forum, gold server. Can you please talk to the trade forum coordinators please ? Link to comment Share on other sites More sharing options...
Sghir Posted October 13, 2018 Author Share Posted October 13, 2018 Wait, i just tried something and it works now Link to comment Share on other sites More sharing options...
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