Pizzaiolo Posted October 22, 2018 Share Posted October 22, 2018 Hello, is the gold server offline or is it bugged? because I can not log into my gold server account, the loading screen appears but does not enter. Kind regards : Pizzaiolo Link to comment Share on other sites More sharing options...
Fluffles Posted October 22, 2018 Share Posted October 22, 2018 Hello, is the gold server offline or is it bugged? because I can not log into my gold server account, the loading screen appears but does not enter. Kind regards : Pizzaiolo Hi there. Can you please try all of the following? * Delete your PRO Files and reinstall the client * Completely close, and restart your game's client * Wait several minutes in loading map screen * Try logging on the other server if you can, then back on your main one * On the login screen, use F2 key and type clearmaps, hit Enter then restart your game's client. 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Pizzaiolo Posted October 23, 2018 Author Share Posted October 23, 2018 Hi there. Can you please try all of the following? * Delete your PRO Files and reinstall the client * Completely close, and restart your game's client * Wait several minutes in loading map screen * Try logging on the other server if you can, then back on your main one * On the login screen, use F2 key and type clearmaps, hit Enter then restart your game's client. Thanks, my game are correct again <3 Link to comment Share on other sites More sharing options...
Fluffles Posted October 23, 2018 Share Posted October 23, 2018 Thanks, my game are correct again <3 Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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