Wartom51 Posted November 5, 2018 Share Posted November 5, 2018 Hi, I have a problem. When I log in gold server where I have a character with membership and 30 hours in game time, it proposed me to create a new character. I fear that I lost my character with what I saw. I didn't re-create a new character because I fear it delete my supposely-saved-gone character. And in Dashboard, my Membership is inactive. Please don't make Halloweeen win again ! Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 Hi, I have a problem. When I log in gold server where I have a character with membership and 30 hours in game time, it proposed me to create a new character. I fear that I lost my character with what I saw. I didn't re-create a new character because I fear it delete my supposely-saved-gone character. And in Dashboard, my Membership is inactive. Please don't make Halloweeen win again ! Hi there. I've checked the database and it seems as if your screenshot is rather old. Wartom51's data is on the Silver server, with 235h. It has 0h in Gold. You must've been confused. Log into Silver to regain your account progress. Also, Membership is inactive on both accounts as seen in our database. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Wartom51 Posted November 5, 2018 Author Share Posted November 5, 2018 What you see is the character bonded to silver server. The problem is from character from the gold server because there is 0 hour like you said but I have a character on gold server with 30 hours in game time actually. What you see is a bug on my account and I have paid for membership too. And for the screenshot, I take this this morning. Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 What you see is the character bonded to silver server. The problem is from character from the gold server because there is 0 hour like you said but I have a character on gold server with 30 hours in game time actually. What you see is a bug on my account and I have paid for membership too. And for the screenshot, I take this this morning. Hi there. You must've been confused with the account Wartom. This is your account with the 31h playtime and active membership. Could you check that please? Let me know if you need further help. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Wartom51 Posted November 5, 2018 Author Share Posted November 5, 2018 Oh ... Sorry for the confusion, I don't remember I have a second account. Very sorry, shame on me XD Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 Oh ... Sorry for the confusion, I don't remember I have a second account. Very sorry, shame on me XD Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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