Hakuuchiha Posted November 5, 2018 Share Posted November 5, 2018 I have deleted and restarted the game multiple times, it says its unable to connect to server Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 I have deleted and restarted the game multiple times, it says its unable to connect to server Hi there. If you haven't updated your client you'll have to download the latest update here! Please make sure you've deleted all your old PRO Files before doing so. Also, if you continue to receive the error, could you please tell me the exact error message you receive? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hakuuchiha Posted November 5, 2018 Author Share Posted November 5, 2018 For android, it says "can not connect to server" I have again deleted and re downloaded the game. Still with failed attempt Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 For android, it says "can not connect to server" I have again deleted and re downloaded the game. Still with failed attempt Hi there. It seems as if it's an issue with your connection. Could you please check with the following? ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hakuuchiha Posted November 5, 2018 Author Share Posted November 5, 2018 I'm at home and with excellent reception, also good with data, and not in proxy. I've used both regular and wifi with no success Link to comment Share on other sites More sharing options...
Grumpygoat Posted November 5, 2018 Share Posted November 5, 2018 Having the same issue. Reinstalled the game on my phone multiple times and reset my password multiple times. I can't log in over wifi at home or on my phones data but I can log in on pc. I have a samsung galaxy s9+ if that helps at all. Link to comment Share on other sites More sharing options...
Hakuuchiha Posted November 5, 2018 Author Share Posted November 5, 2018 Awe man that sucks for me lol. I was trying to avoid using my pc Link to comment Share on other sites More sharing options...
Entoleg Posted November 5, 2018 Share Posted November 5, 2018 I am not that invested in these things, but did you try it on a different browser on your android? Maybe your current browser is blocking some minor things from downloading. Link to comment Share on other sites More sharing options...
Grumpygoat Posted November 5, 2018 Share Posted November 5, 2018 I'm not sure about @Hakuuchiha but I've used the samsung and chrome browser. Link to comment Share on other sites More sharing options...
Fluffles Posted November 5, 2018 Share Posted November 5, 2018 Hi there. Could you please try to connect using a VPN or a proxy? This should allow you to be able to get on the server. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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