Kapuze7 Posted November 6, 2018 Share Posted November 6, 2018 Hey after a crash i can not log in ? Link to comment Share on other sites More sharing options...
Fluffles Posted November 6, 2018 Share Posted November 6, 2018 Hey after a crash i can not log in ? Hi there. Could you please specify the error you receive so I can troubleshoot your issue further? Looking forward to your response. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Kapuze7 Posted November 6, 2018 Author Share Posted November 6, 2018 Cant log in on 2 handys and my laptop because of the same error. After i press on login it say connection lost. But my brother and frend in same house is still playing. I can press on other server and it start normal Link to comment Share on other sites More sharing options...
Fluffles Posted November 6, 2018 Share Posted November 6, 2018 Cant log in on 2 handys and my laptop because of the same error. After i press on login it say connection lost. But my brother and frend in same house is still playing. I can press on other server and it start normal Hi there. Could you please delete all your PRO Files and reinstall the new client found here? Let me know if this fixes your issue. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Kapuze7 Posted November 6, 2018 Author Share Posted November 6, 2018 I did but same problem Link to comment Share on other sites More sharing options...
Kapuze7 Posted November 6, 2018 Author Share Posted November 6, 2018 We are 3 players in one w-lan wen one go out i can connect but wen we started it wos no proplem .. Link to comment Share on other sites More sharing options...
Fluffles Posted November 6, 2018 Share Posted November 6, 2018 We are 3 players in one w-lan wen one go out i can connect but wen we started it wos no proplem .. Hi there. Could you please try the following if you're on a PC Client please? • Run the game in compatibility mode • Update your Display/Graphical Drivers • Add an exception for the client in your Firewall and Antivirus • Update your Windows Version • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Kapuze7 Posted November 6, 2018 Author Share Posted November 6, 2018 We like do play all 3 on the smartphone and it works dn it crasht now onley 2 can play we have a pc but no one plays ther Link to comment Share on other sites More sharing options...
Fluffles Posted November 6, 2018 Share Posted November 6, 2018 We like do play all 3 on the smartphone and it works dn it crasht now onley 2 can play we have a pc but no one plays ther Hi there. Could you please refrain from having multiple connections on your internet as this usually affects the performance of your connection and may cause you to crash. You'll either have to contact your internet provider regarding this or lessen the amount of people using the internet simultaneously. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Kapuze7 Posted November 6, 2018 Author Share Posted November 6, 2018 Ya thank for ya help ! Link to comment Share on other sites More sharing options...
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