Bhiedi31 Posted November 7, 2018 Share Posted November 7, 2018 still cant download the pro app Link to comment Share on other sites More sharing options...
Menrva Posted November 7, 2018 Share Posted November 7, 2018 still cant download the pro app Hello bhied31, I'm extremely sorry about this inconvenience. If you have not already done so, please completely remove all APK files you may have from PRO and uninstall the previous application that you have had on your device. Also, please clear the cache in your mobile settings. If you continue having issues, you can download the Mega app from the playstore in order to access the PRO client. Please let me know what steps you have taken to resolve your problem so that I can better assist you. I hope you have a wonderful day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Bhiedi31 Posted November 7, 2018 Author Share Posted November 7, 2018 (edited) Hello bhied31, I'm extremely sorry about this inconvenience. If you have not already done so, please completely remove all APK files you may have from PRO and uninstall the previous application that you have had on your device. Also, please clear the cache in your mobile settings. If you continue having issues, you can download the Mega app from the playstore in order to access the PRO client. Please let me know what steps you have taken to resolve your problem so that I can better assist you. I hope you have a wonderful day. I deleted all the files I know on my phone. downloaded the mega app and download the pro app from it , it will say complete but when I'm installing it there is no option but cancel. already cleared the cache and restarted my phone Edited November 7, 2018 by bhiedi31 Link to comment Share on other sites More sharing options...
Menrva Posted November 7, 2018 Share Posted November 7, 2018 I deleted all the files I know on my phone. downloaded the mega app and download the pro app from it , it will says complete but when I'm installing it there is no option but cancel. already cleared the cache and restart my phone Aside from the mega app, were you able to access the download link in a different mobile browser? Some mobile browsers do not allow the client to be downloaded whereas others do. I will continue to search for a solution regarding your problem, however, if you have not tried to access the android download link in another mobile browser then please do so. Again, I am sorry about this problem. Please let me know if you are able to successfully access the link in another mobile browser. Thank you for your patience and cooperation. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Bhiedi31 Posted November 7, 2018 Author Share Posted November 7, 2018 Aside from the mega app, were you able to access the download link in a different mobile browser? Some mobile browsers do not allow the client to be downloaded whereas others do. I will continue to search for a solution regarding your problem, however, if you have not tried to access the android download link in another mobile browser then please do so. Again, I am sorry about this problem. Please let me know if you are able to successfully access the link in another mobile browser. Thank you for your patience and cooperation. I did try in chrome and puffin but still not working Link to comment Share on other sites More sharing options...
Bhiedi31 Posted November 7, 2018 Author Share Posted November 7, 2018 after so many tries..its working now..thank you Link to comment Share on other sites More sharing options...
Menrva Posted November 7, 2018 Share Posted November 7, 2018 after so many tries..its working now..thank you That's wonderful to hear. I am sorry about any frustration that this has caused. Since you are no longer experiencing any problems with this, I am going to lock the thread. Good luck in the game and have a great day. -Locked- Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
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