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unable to download app

Bhiedi31
in Resolved General Support

Featured Replies

still cant download the pro app

 

Hello bhied31,

 

I'm extremely sorry about this inconvenience. If you have not already done so, please completely remove all APK files you may have from PRO and uninstall the previous application that you have had on your device. Also, please clear the cache in your mobile settings. If you continue having issues, you can download the Mega app from the playstore in order to access the PRO client.

 

Please let me know what steps you have taken to resolve your problem so that I can better assist you. I hope you have a wonderful day.

  • Author
Hello bhied31,

 

I'm extremely sorry about this inconvenience. If you have not already done so, please completely remove all APK files you may have from PRO and uninstall the previous application that you have had on your device. Also, please clear the cache in your mobile settings. If you continue having issues, you can download the Mega app from the playstore in order to access the PRO client.

 

Please let me know what steps you have taken to resolve your problem so that I can better assist you. I hope you have a wonderful day.

I deleted all the files I know on my phone. downloaded the mega app and download the pro app from it , it will say complete but when I'm installing it there is no option but cancel. already cleared the cache and restarted my phone

Edited by bhiedi31

I deleted all the files I know on my phone. downloaded the mega app and download the pro app from it , it will says complete but when I'm installing it there is no option but cancel. already cleared the cache and restart my phone

 

Aside from the mega app, were you able to access the download link in a different mobile browser? Some mobile browsers do not allow the client to be downloaded whereas others do. I will continue to search for a solution regarding your problem, however, if you have not tried to access the android download link in another mobile browser then please do so.

 

Again, I am sorry about this problem. Please let me know if you are able to successfully access the link in another mobile browser. Thank you for your patience and cooperation.

  • Author
Aside from the mega app, were you able to access the download link in a different mobile browser? Some mobile browsers do not allow the client to be downloaded whereas others do. I will continue to search for a solution regarding your problem, however, if you have not tried to access the android download link in another mobile browser then please do so.

 

Again, I am sorry about this problem. Please let me know if you are able to successfully access the link in another mobile browser. Thank you for your patience and cooperation.

I did try in chrome and puffin but still not working

  • Author

after so many tries..its working now..thank you

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