Riranta Posted November 7, 2018 Share Posted November 7, 2018 I thinks there was a bug in my client , i cant see anyother person and me too in the game. I just saw the shadow under their character. Please help me to fix it and i cant see anything when i surf now Link to comment Share on other sites More sharing options...
Keita Posted November 7, 2018 Share Posted November 7, 2018 I thinks there was a bug in my client , i cant see anyother person and me too in the game. I just saw the shadow under their character. Please help me to fix it and i cant see anything when i surf now[ATTACH=full]53081[/ATTACH] Hi @Riranta ! I would like to inform you that this is a common issue and PRO STAFF is already aware of it. However, could you please try the following procedure? Delete PRO Client/Application and all the files (.rar /.apk included) Delete all the related/remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE If that should not fix your issue, the new client, that should be released soon,, should be able to fix it. There is not a estimated time/specific time for when the new client will be released, however an announce will be made on the OFFICIAL PRO Discord once it will be released. Hope this can help you, have a great day ! 1 Link to comment Share on other sites More sharing options...
Riranta Posted November 7, 2018 Author Share Posted November 7, 2018 i did all of it before but it still not work. Link to comment Share on other sites More sharing options...
Keita Posted November 7, 2018 Share Posted November 7, 2018 i did all of it before but it still not work. Hi @Riranta ! I'm sorry for the inconvenience and the fact the procedures that have been given above didn't fix your issue. However, as stated above, a new client to fix all the found bugs will be released soon. There is not an estimated time for when it will be released, but you can keep an eye out in the OFFICIAL PRO Discord to be notified for when it will be released. Again, i'm sorry for the inconvenience and wish you a great day ! 1 Link to comment Share on other sites More sharing options...
Riranta Posted November 8, 2018 Author Share Posted November 8, 2018 oh so ty for your help. Link to comment Share on other sites More sharing options...
Riranta Posted November 9, 2018 Author Share Posted November 9, 2018 i downloaded the new clients but its still not fix that bug yet. Link to comment Share on other sites More sharing options...
Music Posted November 10, 2018 Share Posted November 10, 2018 same problem Link to comment Share on other sites More sharing options...
Fluffles Posted November 10, 2018 Share Posted November 10, 2018 i downloaded the new clients but its still not fix that bug yet. Hi there. Sorry for the inconvenience. This is a bug with older Android devices. Could you please try to update your graphical drivers or your phone's system? Let me know if this fixes it for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Riranta Posted November 10, 2018 Author Share Posted November 10, 2018 im using pc now? so what thing can i do to fix it? please Link to comment Share on other sites More sharing options...
Fluffles Posted November 10, 2018 Share Posted November 10, 2018 im using pc now? so what thing can i do to fix it? please Hi there. As stated, please ensure that you've downloaded the newest update found on our Downloads page. Afterwards, make sure your graphical drivers and operating system is up to date. Let me know if this helps you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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