Davethedude Posted November 16, 2018 Share Posted November 16, 2018 Hey guys, started to play PRO today... Played like 2 to 3 hours.. Closed the game and now I can't play further... I started on silver server but when I try to log in it says 'can not connect to server' but when i select gold server it starts a new game... Why tho? Kindly Dave Link to comment Share on other sites More sharing options...
Fluffles Posted November 16, 2018 Share Posted November 16, 2018 Hey guys, started to play PRO today... Played like 2 to 3 hours.. Closed the game and now I can't play further... I started on silver server but when I try to log in it says 'can not connect to server' but when i select gold server it starts a new game... Why tho? Kindly Dave Hi there. Sorry for the inconvenience. Could you check with the following questions first? 1. Check your requirements. 2. Please confirm that the server is online via the official server status link here. Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again. 3. Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game. 4. Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ("Out of date version") if your downloaded client is not updated. 5. If you are receiving a "Can not connect to server" prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "Cannot connect to server" prompt is the server being down. If you're still having issues, do let me know. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Davethedude Posted November 17, 2018 Author Share Posted November 17, 2018 OK thank you, o f5 button possible because I play on Android ;) but it works again now :) Link to comment Share on other sites More sharing options...
Fluffles Posted November 17, 2018 Share Posted November 17, 2018 OK thank you, o f5 button possible because I play on Android ;) but it works again now :) Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Recommended Posts