resolved I can't log in

[Fabio911swb]

Hello,

 

I'm not able to log into silver or gold servers since three days. I use OSx Client, I also re-downloaded and re-installed the client yesterday, but I'm still not able to log in.

 

Could you please help?

 

Many thanks in Advance!

[Fluffles]

Hello,

 

I'm not able to log into silver or gold servers since three days. I use OSx Client, I also re-downloaded and re-installed the client yesterday, but I'm still not able to log in.

 

Could you please help?

 

Many thanks in Advance!

Hi there. Sorry for the inconvenience. Could you please tell me the error message you receive? Also, please check with the following questions in the mean time:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here.

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3. Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4. Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ("Out of date version") if your downloaded client is not updated.

 

5. If you are receiving a "Can not connect to server" prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "Cannot connect to server" prompt is the server being down.

[Fabio911swb]

Hi there. Sorry for the inconvenience. Could you please tell me the error message you receive? Also, please check with the following questions in the mean time:

 

Hello,

 

I receive error "Can not connect to server". Servers are both online in official server status. I just downloaded last client but I keep having the same error.

 

Many thanks for your support.

[Fluffles]

Hello,

 

I receive error "Can not connect to server". Servers are both online in official server status. I just downloaded last client but I keep having the same error.

 

Many thanks for your support.

Hi there. Could you please try to restart your router or your internet connection and see if this works for you? Could you also check with the following questions:

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked.

[Fabio911swb]

Hi there. Could you please try to restart your router or your internet connection and see if this works for you? Could you also check with the following questions:

 

I was connecting from an hotel wifi connection. I tried using my mobile phone hotspot and now it's working, I logged in.

 

Many thanks!!

[Fluffles]

I was connecting from an hotel wifi connection. I tried using my mobile phone hotspot and now it's working, I logged in.

 

Many thanks!!

Hi there. In the future, please try to refrain from using public connections as it may affect your ability to connect to the server. Nevertheless, glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread.

 

Good luck and have a great day!