Dududux Posted November 18, 2018 Share Posted November 18, 2018 i stopped playing for a long time, probably i selected the wrong server when i merge to silver and then lost all my badges and cant use hm's like cut, hope someone can help with that. Link to comment Share on other sites More sharing options...
Fluffles Posted November 19, 2018 Share Posted November 19, 2018 i stopped playing for a long time, probably i selected the wrong server when i merge to silver and then lost all my badges and cant use hm's like cut, hope someone can help with that. Hello there! Upon checking, I see that your progress on the Blue Server. It is correct that you have to merge, but it seems as if you have picked the Red server as your main server instead. Nevertheless, I can request to have your account unmerged, but please be sure to choose the correct server as your main server because we will not be unmerging your account for you again if you fail to do so. Please be patient as you wait to be unmerged. I recommend that you don't make any trades on your Silver account as well as that would make it so we cannot carry on with the unmerge. Also, there is no ETA as to when your account will be unmerged as our Admins may be busy. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Dududux Posted November 19, 2018 Author Share Posted November 19, 2018 ok, thanks for the help Link to comment Share on other sites More sharing options...
Fluffles Posted November 21, 2018 Share Posted November 21, 2018 ok, thanks for the help Hi there. Thank you for your patience. Your account has been unmerged. Please select the Blue server as your main server this time. Please do note that we will not be unmerging your account once again if you replicate this error. Below is a visual guide on how to merge. [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Let me know if you have any further issues or if you’ve successfully gained your progress back. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Dududux Posted November 21, 2018 Author Share Posted November 21, 2018 it worked!!! thanks Link to comment Share on other sites More sharing options...
Fluffles Posted November 21, 2018 Share Posted November 21, 2018 it worked!!! thanks Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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