Shiromon Posted November 18, 2018 Share Posted November 18, 2018 Hello, I'm old in the game, but I ended up doing silly when it came to switching to new servers. I ended up using red instead of blue, and what I have all saved would help me with this question? Link to comment Share on other sites More sharing options...
Fluffles Posted November 19, 2018 Share Posted November 19, 2018 Hello, I'm old in the game, but I ended up doing silly when it came to switching to new servers. I ended up using red instead of blue, and what I have all saved would help me with this question? Hello there! Upon checking, I see that your progress on the Blue Server. It is correct that you have to merge, but it seems as if you have picked the Red server as your main server instead. Nevertheless, I can request to have your account unmerged, but please be sure to choose the correct server as your main server because we will not be unmerging your account for you again if you fail to do so. Please be patient as you wait to be unmerged. I recommend that you don't make any trades on your Silver account as well as that would make it so we cannot carry on with the unmerge. Also, there is no ETA as to when your account will be unmerged as our Developers may be busy. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Shiromon Posted November 19, 2018 Author Share Posted November 19, 2018 OK thank you Link to comment Share on other sites More sharing options...
Fluffles Posted November 21, 2018 Share Posted November 21, 2018 OK thank you Hi there. Thank you for your patience. Your account has been unmerged. Please select the Blue server as your main server this time. Please do note that we will not be unmerging your account once again if you replicate this error. Below is a visual guide on how to merge. [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Let me know if you have any further issues or if you’ve successfully gained your progress back. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Shiromon Posted November 21, 2018 Author Share Posted November 21, 2018 thanks Link to comment Share on other sites More sharing options...
Fluffles Posted November 21, 2018 Share Posted November 21, 2018 thanks Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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