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Hi, i have 8 hors trying to login on silver server and ever say me connection lost, but i can enter on gold server, i restar all my conecctions, reinstall the game, and idk i need to play, maybe are my connection but not is, i give my account a my sister in another country and she can enter whit my character on silver server... someone can help me whit this please? 1520331914_Sinttulo.thumb.png.ecb6cd381050b4e24f4ad4d3879456a3.png

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Hi, i have 8 hors trying to login on silver server and ever say me connection lost, but i can enter on gold server, i restar all my conecctions, reinstall the game, and idk i need to play, maybe are my connection but not is, i give my account a my sister in another country and she can enter whit my character on silver server... someone can help me whit this please? [ATTACH=full]54538[/ATTACH]

Hi there. Sorry for the inconvenience. Could you please try to restart your router or internet connection? Also, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Hi there. Sorry for the inconvenience. Could you please try to restart your router or internet connection? Also, please check with the following questions.

Hi i dont use proxy or vpn, i ever play in my house and this mornig i can enter, but later bigining this problem, and its in all my computers and android dispositives, i can enter on silver server, only let me enter on gold, and i use my sister account and i cant enter on silver server...

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Hi i dont use proxy or vpn, i ever play in my house and this mornig i can enter, but later bigining this problem, and its in all my computers and android dispositives, i can enter on silver server, only let me enter on gold, and i use my sister account and i cant enter on silver server...

Hi there. Could you please try to use a VPN? This should allow you to enter the server.

 

Let me know if you need anything else.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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