Lordzaro Posted November 24, 2018 Share Posted November 24, 2018 I and my brother live together and play the PRO together, and when he accesses his account I can not access mine. Is it any problem with the client? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted November 24, 2018 Administrator Share Posted November 24, 2018 (edited) I and my brother live together and play the PRO together, and when he accesses his account I can not access mine. Is it any problem with the client? Hi @Lordzaro ! We're sorry for the inconvenience. Could you please tell me what is the exact message of error you get while doing the login? Also, could you please clarify if that's an error you get everytime or only when your brother is connected. If you can't access when your brother is connected, could you please try and tell me what happens when your brother try to access when you are playing. Looking for a reply, have a great day ! Edited November 24, 2018 by Shinohara Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Lordzaro Posted November 24, 2018 Author Share Posted November 24, 2018 yeah, it's only when we try to play together the message is "connection lost", as I said, if I'm in the game he cannot enter, and if he is, it's me who can not. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted November 24, 2018 Administrator Share Posted November 24, 2018 yeah, it's only when we try to play together the message is "connection lost", as I said, if I'm in the game he cannot enter, and if he is, it's me who can not. Hi again @Lordzaro ! We are sorry for the inconvenience you are experiencing. We would like to inform you that this is not an issue on our end but may be an issue related to your connection. Take note that some connection limit the amount of devices connected. Could you please contact your provider and ask to them about that? Looking for a reply, have a great day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Lordzaro Posted November 24, 2018 Author Share Posted November 24, 2018 sim, é quando eles tentam jogar juntos uma mensagem é "moldado perdida", como eu sei, não é um jogo ele não pode entrar, e se ele é, sou quem não pode. [/ QUOTE] Oi novamente [uSER = 633071] @Lordzaro [/ USER]! Lamentamos pelo inconveniente que você está enfrentando. Gostaríamos de informar que isso não é um problema, mas pode ser um problema relacionado à sua conexão. Observe que algumas conexões limitam a quantidade de dispositivos conectados. Você poderia entrar em contato com o seu provedor e perguntar a eles sobre isso? Procurando uma resposta, tenha um ótimo dia! [/ QUOTE] ok thank you Link to comment Share on other sites More sharing options...
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