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Trouble updating

Warrior89
in Resolved General Support

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Hi I'm having issues updating to the latest version of the game. I have uninstalled and attempted to reinstall, only to be met with an "app did not install" message. Previously tried installing over the old apk, like an update usually does, did not install. I am running on Android 8.0.0 on a Moto z2

Screenshot_20181126-121027.thumb.png.6dd0bd844e74e5973fcdbff74aca7dd4.png

Hi I'm having issues updating to the latest version of the game. I have uninstalled and attempted to reinstall, only to be met with an "app did not install" message. Previously tried installing over the old apk, like an update usually does, did not install. I am running on Android 8.0.0 on a Moto z2

Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? If this doesn't work, please try the following:

  • Reset App Permissions
  • Clear Cache and Cookies and reinstall the game from another browser.

Let me know if you need anything else.

Fluffles_Sig_Toge_Lurk_2.png

♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author
Hi there. Sorry for the inconvenience. Could you please delete all your PRO Files (Unisntall the game), clear your app history and trash bin, restart your phone, then reinstall the new client found here? If this doesn't work, please try the following:

  • Reset App Permissions
  • Clear Cache and Cookies and reinstall the game from another browser.

Let me know if you need anything else.

Ty this solved it!

Ty this solved it!

Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread.

 

Good luck and have a great day!

Fluffles_Sig_Toge_Lurk_2.png

♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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