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LOGGING IN PROBLEM


Rockingrockruff

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i cant log in

when i log in it says 'cannot connect to server'

i even have a proper internet connection

and when i start pro it says 'checking for updates' and then it says 'no patch available for this version'

and i had just updated to christmas one.

pls help .

i dont wanna miss the xmas event

Hi there. The Silver Server was down due to technical difficulties. You should now be able to log on again. Are you still having this issue? If so, could you please delete all your PRO Files and reinstall the new client found here?

 

Looking forward to your response.

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still cant

Hi there. As I've stated, could you please try to reinstall the client in the link I've provided? If this doesn't work, please restart your router or internet connection. Also, please check with the following questions.

▪︎ Are you using Proxy?

Try not using it, and then test again

 

▪︎ Are you trying to play at home/work/school?

Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case

 

It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post

You could also use a VPN although you should check you're allowed first.

 

 

Let me know if you need anything else.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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u mean use vpn for logging in or downloading:ChikoritaWTF:

Hi there. He means that you should download a VPN or a Proxy and use it to log into the game. This should allow you to enter the server.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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