Rockingrockruff Posted December 3, 2018 Share Posted December 3, 2018 i cant log in when i log in it says 'cannot connect to server' i even have a proper internet connection and when i start pro it says 'checking for updates' and then it says 'no patch available for this version' and i had just updated to christmas one. pls help . i dont wanna miss the xmas event Link to comment Share on other sites More sharing options...
Fluffles Posted December 3, 2018 Share Posted December 3, 2018 i cant log in when i log in it says 'cannot connect to server' i even have a proper internet connection and when i start pro it says 'checking for updates' and then it says 'no patch available for this version' and i had just updated to christmas one. pls help . i dont wanna miss the xmas event Hi there. The Silver Server was down due to technical difficulties. You should now be able to log on again. Are you still having this issue? If so, could you please delete all your PRO Files and reinstall the new client found here? Looking forward to your response. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Rockingrockruff Posted December 3, 2018 Author Share Posted December 3, 2018 still cant Link to comment Share on other sites More sharing options...
Rockingrockruff Posted December 3, 2018 Author Share Posted December 3, 2018 gtg rip Link to comment Share on other sites More sharing options...
Fluffles Posted December 3, 2018 Share Posted December 3, 2018 still cant Hi there. As I've stated, could you please try to reinstall the client in the link I've provided? If this doesn't work, please restart your router or internet connection. Also, please check with the following questions. ▪︎ Are you using Proxy? Try not using it, and then test again ▪︎ Are you trying to play at home/work/school? Your school/work or any public connection, they could have had their IP blocked already or be blocking the game on their network, you would need to ask them to find if that's the case It could also be your provider blocking the game, which case you could try contacting your internet provider to try and get it unblocked as seen in this post You could also use a VPN although you should check you're allowed first. Let me know if you need anything else. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Jetxky Posted December 3, 2018 Share Posted December 3, 2018 Try using a VPN. It worked for me before. Link to comment Share on other sites More sharing options...
Rockingrockruff Posted December 4, 2018 Author Share Posted December 4, 2018 u mean use vpn for logging in or downloading??? Link to comment Share on other sites More sharing options...
Jetxky Posted December 4, 2018 Share Posted December 4, 2018 Logging in / playing Link to comment Share on other sites More sharing options...
Fluffles Posted December 4, 2018 Share Posted December 4, 2018 u mean use vpn for logging in or downloading:ChikoritaWTF: Hi there. He means that you should download a VPN or a Proxy and use it to log into the game. This should allow you to enter the server. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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