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I can`t access the game

Dallacosta
in Resolved General Support

Featured Replies

When I try to access the game it closes and appears a massage (link here of the image https://ibb.co/GPPZYCX), I think the error it`s about pather or something like that, please can anyone help me ?

When I try to access the game it closes and appears a massage (link here of the image https://ibb.co/GPPZYCX), I think the error it`s about pather or something like that, please can anyone help me ?

Hi there. Can you please try all of the following?

  • Delete all your PRO Files and reinstall the new client found here
  • Restart your computer
  • Run the program as Administrator
  • Disable your Firewall and Reinstall.

Let me know if this fixes it for you.

 

Can you also provide me the txt file that you received?

 

1544092842483.thumb.png.f24280402598bf4c40182f6ee99e7b06.png

 

Edited by Fluffles

Fluffles_Sig_Toge_Lurk_2.png

♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Ok everything is fine for me. What i have done is to download the client again and put all together into a folder, not in desktop as i used to have. I hope this can save more than a life XD. Thank you to the PROteam for taking interest in the issues and problems of their players as well as thank to the discord moderators to take their times to help us ;)

    •
    • Like 1
    • Author
    Hi there. Can you please try all of the following?

    • Delete all your PRO Files and reinstall the new client found here
    • Restart your computer
    • Run the program as Administrator
    • Disable your Firewall and Reinstall.

    Let me know if this fixes it for you.

     

    Can you also provide me the txt file that you received?

     

    [ATTACH=full]56774[/ATTACH]

    I could access the game, I just delete all the files, I downloaded it again and put all the new files inside a new folder, thank you Fluffles. And here`s the file you want.

    patcherError.txt

    I could access the game, I just delete all the files, I downloaded it again and put all the new files inside a new folder, thank you Fluffles. And here`s the file you want.

    Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread.

     

    Good luck and have a great day!

    Fluffles_Sig_Toge_Lurk_2.png

    ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

     

    Please do not contact staff members for private support.

    Share your questions on the forums, as they can then be of use to others.

    Unsolicited messages will be sent to the Black Forest, never to be seen again.

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