Last played roughly 2 years ago, decided to come back on a whim and after merging my accounts, I have 0 pokemon, 0 items, and am stuck in Pewter City. I know I wasn't far into the game, but I have no idea what pokemon I was supposed to have, and I'm pretty sure I never got the first gym badge. Not sure how or if it can be fixed, although I would also be ok with just wiping my account completely and starting fresh.

Last played roughly 2 years ago, decided to come back on a whim and after merging my accounts, I have 0 pokemon, 0 items, and am stuck in Pewter City. I know I wasn't far into the game, but I have no idea what pokemon I was supposed to have, and I'm pretty sure I never got the first gym badge. Not sure how or if it can be fixed, although I would also be ok with just wiping my account completely and starting fresh.

 

Hi @Cotton09 !

 

We're sorry for the inconvenience.

Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it.

This was done to stabilize the server due to numerous crashes.

Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it.

 

Looking to your reply.

That will work for me, thanks!

That will work for me, thanks!

 

Hi @Cotton09 !

Your account has now been reset and you should have 80 coins on the Silver server. Can you check that for me?

It's reset and looks to be working perfectly, thank you very much!

It's reset and looks to be working perfectly, thank you very much!

 

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now lock the thread.

Have a wonderful day and welcome back on PRO !