Laharl92 Posted December 13, 2018 Share Posted December 13, 2018 Hello, i have little more than a week playin PRO so i dont know if this is a bug or something else, i was training my pokemons in route 13 and i caught a chansey, so i went to the berry tower poke center to check it out, it had two 31 IV´s, then i got a cell phone call while still on the center pc cheking the poke and got distracted a couple of minutes. so when i hang up the server had kicked out me for being afk, so i loged back in and i was in route 13 again with no chansey caught and no caught registry on my dex. Any solution for this? i would like to get the cansey back if posible PS: sorry for my bad english, is not my first language. Link to comment https://pokemonrevolution.net/forum/topic/114959-vanished-pokemon/ Share on other sites More sharing options...
Administrator Shinohara Posted December 14, 2018 Administrator Share Posted December 14, 2018 Hello, i have little more than a week playin PRO so i dont know if this is a bug or something else, i was training my pokemons in route 13 and i caught a chansey, so i went to the berry tower poke center to check it out, it had two 31 IV´s, then i got a cell phone call while still on the center pc cheking the poke and got distracted a couple of minutes. so when i hang up the server had kicked out me for being afk, so i loged back in and i was in route 13 again with no chansey caught and no caught registry on my dex. Any solution for this? i would like to get the cansey back if posible PS: sorry for my bad english, is not my first language. Hi @Laharl92 ! I'm sorry about the inconvenience. Unfortunately we are not able to refund you of your lost Chansey because it would be unfair towards the other players who have accepted their losses due to crash(regardless of our end or theirs ), disconnections and rollback. -Quoting for Visibility from the COMMON ISSUES THREAD- Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. About server crashes on our end, unfortunately, they can be unpredictable at times therefore we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. If you experienced instead a connection issue on your end, it is suggested to check your connection to check if everything is fine. Also, i would like to suggest to relog everytime you catch an important Pokémon you care about, as relogging force-save your progress and should avoid any loss. I'm sorry to disappoint you, but i hope you can understand. Let me know if you have any further questions, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/114959-vanished-pokemon/#findComment-639302 Share on other sites More sharing options...
Laharl92 Posted December 14, 2018 Author Share Posted December 14, 2018 oh well, i understand, thanks for the answer. Link to comment https://pokemonrevolution.net/forum/topic/114959-vanished-pokemon/#findComment-639328 Share on other sites More sharing options...
Administrator Shinohara Posted December 14, 2018 Administrator Share Posted December 14, 2018 oh well, i understand, thanks for the answer. As your question has been answered and there's nothing more we can do about that, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/114959-vanished-pokemon/#findComment-639332 Share on other sites More sharing options...
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