Jump to content

Recommended Posts

  • Administrator
[ATTACH=full]58059[/ATTACH]I want help please...

 

Hi @RobertoRamoss !

 

I'm sorry for the inconvenience. Could you please tell me which device you play on?

Also, could you please try the following:

  • Install the latest version of .NET Framework
  • Put all PRO Files in a folder and not directly in your drive.
  • Delete all your PRO Files, disable your firewall and antivirus. After that reinstall the new client found HERE
  • Restart your computer
  • Run the program as Administrator

Please, let me know if you have been successful in solving your issue and if you have any further questions.

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Hi @RobertoRamoss !

 

I'm sorry for the inconvenience. Could you please tell me which device you play on?

Also, could you please try the following:

  • Install the latest version of .NET Framework
  • Put all PRO Files in a folder and not directly in your drive.
  • Delete all your PRO Files, disable your firewall and antivirus. After that reinstall the new client found HERE
  • Restart your computer
  • Run the program as Administrator

Please, let me know if you have been successful in solving your issue and if you have any further questions.

Hi, Unfortunately did not work... , kept the same message.

  • Administrator
Hi, Unfortunately did not work... , kept the same message.

 

I'm sorry for the inconvenience. Could you please tell me which is device you use? (Windows 10/8/7 64bit/32bit, Mac...)

Also, could you take a screenshot of the folder path of where you moved the client and a screenshot of all the files into the folder?

 

Looking to your reply, have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

  • 1 month later...
  • Administrator
Hi, sorry for not responded before... But now the game is OK, have a nice day :)

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

Please do not contact staff members for private support

Share your questions on the forums as they could be useful to others

Guest
This topic is now closed to further replies.
×
×
  • Create New...