Wailduk Posted December 16, 2018 Share Posted December 16, 2018 hello everyone, I have a problem on my current account. The game has complement reset my game. Basically, I stopped playing for 5 months or 6 and when I reconnected today, my game has started again zeros. Please, I need help. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 16, 2018 Administrator Share Posted December 16, 2018 (edited) hello everyone, I have a problem on my current account. The game has complement reset my game. Basically, I stopped playing for 5 months or 6 and when I reconnected today, my game has started again zeros. Please, I need help. Hi @WailDuk ! I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 113 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Edited December 16, 2018 by Shinohara Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 16, 2018 Administrator Share Posted December 16, 2018 hello everyone, I have a problem on my current account. The game has complement reset my game. Basically, I stopped playing for 5 months or 6 and when I reconnected today, my game has started again zeros. Please, I need help. Hi again @WailDuk ! Thank you for your patience. Your account has now been unmerged. Please, make sure to select the correct server this time. Remember that the server where you have more hours of play time is Red Server, where you have 113 hours. Take note that we will not be unmerging your account once again if you will do the same error. You can follow this guide below to see how to merge. [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done! Let me know if your issue has been solved and if you have any further question. Have a great day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Wailduk Posted December 16, 2018 Author Share Posted December 16, 2018 Hello, you saved my life. TY TY Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 17, 2018 Administrator Share Posted December 17, 2018 Hello, you saved my life. TY TY I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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