Hey.

 

My membership ran out today and i really dont understand that - since i'm 99% sure that i bought the 30 day one on 9 December.

After i purchased it, i enabled it.

 

I have been looking in my backpack and i have the small MS.

 

My username is Duerenkran

I'm on silver.

If u need my email adress, just write it.

up

Hey.

 

My membership ran out today and i really dont understand that - since i'm 99% sure that i bought the 30 day one on 9 December.

After i purchased it, i enabled it.

 

I have been looking in my backpack and i have the small MS.

 

My username is Duerenkran

I'm on silver.

If u need my email adress, just write it.

 

Hi [uSER=2291879]@Duerenkran[/uSER] !

 

I'm sorry for the inconvenience and the situation.

I would like to inform you that i have forwarded this issue to the relevant parties that will investigate the events.

Unfortunately, there is not an estimated time as for when you will receive a reply.

Please, be patient and take note that staff are volunteers and they act in their own time.

 

Let me know if you have anything to add that could be helpful to us.

Have a wonderful day !

Thats fine, u dont have to apologize for that.

Just wanted someone to look at the issue and thanks :-).

 

Same to u.

Thats fine, u dont have to apologize for that.

Just wanted someone to look at the issue and thanks :-).

 

Same to u.

 

Hi [uSER=2291879]@Duerenkran[/uSER] !

 

Thank you for your patience. As the CC Fluffles informed you, our Admin checked your account and it seems like you used a 15 Days Medallion earlier thatn the 9th of December instead of the 30 days one.

Unfortunately, due to the said reason, i'm sorry to inform you that we are not able to refund you of the membership.

I would also like to suggest you to take a screenshot the next time you should activate the membership as it can be used as an evidence to solve a possible issue.

 

I'm really sorry about the situation, and i hope you can understand.

Let me know if you have any further questions, have a wonderful day !

No problem and thanks for the clarify!

Same to you.

No problem and thanks for the clarify!

Same to you.

Since there is anything else we can do, i will now close the thread.. If you have any further questions, please don't hesitate to ask.

Have a wonderful day !