Shirodrago Posted December 20, 2018 Share Posted December 20, 2018 Hi, i was playing pro when there was red, blue, and green( ? ) servers and i want to try it again, but i cant to log in. Was my acc deleted ? Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/ Share on other sites More sharing options...
Administrator Shinohara Posted December 20, 2018 Administrator Share Posted December 20, 2018 Hi, i was playing pro when there was red, blue, and green( ? ) servers and i want to try it again, but i cant to log in. Was my acc deleted ? I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts.r. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/#findComment-641986 Share on other sites More sharing options...
Shirodrago Posted December 20, 2018 Author Share Posted December 20, 2018 Yea ,thanks, i know that way, a merge, but I cant log in on account site, you know site where i can merge :D i can log in there on forum, but with the same name and password i cant o that site. Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/#findComment-642017 Share on other sites More sharing options...
Administrator Shinohara Posted December 20, 2018 Administrator Share Posted December 20, 2018 Yea ,thanks, i know that way, a merge, but I cant log in on account site, you know site where i can merge :D i can log in there on forum, but with the same name and password i cant o that site. Hi again @ShiroDrago ! I would like to inform you that forum password and dashboard/game password may be different if you changed the forum one in the past. Could you please try to reset your password from here: DASHBOARD RESET PASSWORD making sure to choose an alphanumerical password (characters from a to z and from 0 to 9) and then try to log again and merge? Also, please try to use a different browser while doing that, as there may be an error related to your browser cookie/cache. If that doesn't work, please provide the screenshot of the error. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/#findComment-642029 Share on other sites More sharing options...
Shirodrago Posted December 20, 2018 Author Share Posted December 20, 2018 Yea, it works, thanks. Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/#findComment-642074 Share on other sites More sharing options...
Administrator Shinohara Posted December 21, 2018 Administrator Share Posted December 21, 2018 Yea, it works, thanks. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment https://pokemonrevolution.net/forum/topic/115479-old-account/#findComment-642374 Share on other sites More sharing options...
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