Tomokeycookie Posted December 19, 2018 Share Posted December 19, 2018 (edited) One day, I was just trying to sell some things and then my game froze out of nowhere, at first I thought it was the client and so I just rebooted, only to deal with this problem some more. I don't know how to fix this and my friend wants his items back, a life orb and a couple leftovers. Please, someone help. I want to return those items soon. Edited December 22, 2018 by Shinohara Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 22, 2018 Administrator Share Posted December 22, 2018 One day, I was just trying to sell some things and then my game froze out of nowhere, at first I thought it was the client and so I just rebooted, only to deal with this problem some more. I don't know how to fix this and my friend wants his items back, a life orb and a couple leftovers. Please, someone help. I want to return those items soon. [ATTACH=full]59010[/ATTACH] Hi @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try the following: Delete PRO Client/Application and all the files (.zip /.apk included) Delete all the remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart your device. Restart your router and internet connection. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE Please let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Tomokeycookie Posted December 22, 2018 Author Share Posted December 22, 2018 Okay, so, whenever I sign in, there's a rain pattern and I am incapable of moving, and the NPCs in the market don't spawn. What happened before the glitch, I tried selling an item to the item buyer and then the game stopped working. I tried signing in multiple times and nothing's changed. I tried deleting the files and reinstalling the game, but that hasn't done much. My in-game name is Tomokeycookie and I used Gold Server religiously, putting over 600 hours and spending sleepless nights with heavy grinding. I know it's much to ask, but, respawning me at a pokecenter or fixing this random issue would help me plenty. Link to comment Share on other sites More sharing options...
Tomokeycookie Posted December 22, 2018 Author Share Posted December 22, 2018 Hi @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try the following: Delete PRO Client/Application and all the files (.zip /.apk included) Delete all the remaining files of PRO (e.g temporary files), you can use a free software like Ccleaner to do that in the easiest way. Also, if you have a smartphone, restart your device. Restart your router and internet connection. Download the latest and most updated client from PRO WEBSITE DOWNLOAD PAGE Please let me know if you have been successful in solving your issue and if you have any further questions, have a wonderful day ! That didn't work. Link to comment Share on other sites More sharing options...
Tomokeycookie Posted December 23, 2018 Author Share Posted December 23, 2018 This glitch has been stuck on my account for ages and no one's noticed. It's a huge softlock and I don't know if it can be fixed, but I do hope there's a chance it can be. I spent over 600 loving hours meeting, trading and battling and, even for a newbie, is still quite a lot of effort. Sleepless nights and long grinds during the days is what attached me to this MMO. I truly am upset that this glitch still renders my account completely useless. And, restarting now would be even harder to do because of the discouragement of the huge loss. I do wish to continue playing this MMO, because of its social aspect and grind-ey nature. If this does not have any solution, I will give up posting some more. I just want to bring attention to my matter. And, I'm likely annoying somebody at this rate. I apologise. Thank you to anybody that responds. Big thank you to anybody that attempts to fix my issue. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 This glitch has been stuck on my account for ages and no one's noticed. It's a huge softlock and I don't know if it can be fixed, but I do hope there's a chance it can be. I spent over 600 loving hours meeting, trading and battling and, even for a newbie, is still quite a lot of effort. Sleepless nights and long grinds during the days is what attached me to this MMO. I truly am upset that this glitch still renders my account completely useless. And, restarting now would be even harder to do because of the discouragement of the huge loss. I do wish to continue playing this MMO, because of its social aspect and grind-ey nature. If this does not have any solution, I will give up posting some more. I just want to bring attention to my matter. And, I'm likely annoying somebody at this rate. I apologise. Thank you to anybody that responds. Big thank you to anybody that attempts to fix my issue.[ATTACH=full]59160[/ATTACH] Hi again @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try to log in your account using a different connection ? -[/hr] Also, i would like to inform you that your issue has been forwarded to the relevant parties that will check it. Please, be patient and refrain from spamming posts as that doesn't help and is against our rules. Take note that there is not an estimated time as for when you will receive a reply, this because staff members are volunteers and they act in their own time. Looking forward to your reply relative to the try of a different connection. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Tomokeycookie Posted December 23, 2018 Author Share Posted December 23, 2018 Hi again @TomoKeyCookie ! I'm sorry for the inconvenience you are experiencing. Could you please try to log in your account using a different connection ? -[/hr] Also, i would like to inform you that your issue has been forwarded to the relevant parties that will check it. Please, be patient and refrain from spamming posts as that doesn't help and is against our rules. Take note that there is not an estimated time as for when you will receive a reply, this because staff members are volunteers and they act in their own time. Looking forward to your reply relative to the try of a different connection. Have a wonderful day ! Yes, I did try using a different connection. I tried everything. It truly is a softlock. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 (edited) Yes, I did try using a different connection. I tried everything. It truly is a softlock. Hi @TomoKeyCookie ! I would like to inform you that to proceed with you case you have to contact our developer Eaty with a DM on discord. If you have not a Discord account you can create one from here : DISCORD. After that, you can access discord from the website or download the application. Once you have accessed discord, please contact our Developer. This is his tag Walrosskastanie#5832 I will now close the thread since instructions have been given and you have to talk with our Developer as stated above. Have a wonderful day. Edited December 23, 2018 by Shinohara Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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