Parpan21 Posted December 23, 2018 Share Posted December 23, 2018 The program cant run Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 The program cant run Hi @Parpan21 ! I'm sorry for the inconvenience. Could you please tell me what error are you experiencing? Also, in case you are having errors with the patch or running the client, could you please try the following: Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Parpan21 Posted December 23, 2018 Author Share Posted December 23, 2018 no it doesnt work Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 no it doesnt work Hi again @Parpan21 ! Could you please tell me what is the error you are experiencing? Could you please also add a screenshot of that ? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Parpan21 Posted December 23, 2018 Author Share Posted December 23, 2018 Hi again @Parpan21 ! Could you please tell me what is the error you are experiencing? Could you please also add a screenshot of that ? Looking forward to your reply, have a wonderful day ! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 - When you receive this error message, the patcher should create a patcherError.txt in your game folder. The error message should be in the language of your Windows. Could you please provide/attach the patcherError.txt. Also, what Windows version are you using? 64bit or 32bit? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Parpan21 Posted December 23, 2018 Author Share Posted December 23, 2018 When you receive this error message, the patcher should create a patcherError.txt in your game folder. The error message should be in the language of your Windows. Could you please provide/attach the patcherError.txt. Also, what Windows version are you using? 64bit or 32bit? Looking forward to your reply, have a wonderful day ! i used 32 bit and this is the programmpatcherError.txt Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 i used 32 bit and this is the programm Could you please check in your system settings that your system is 32 bit and not 64? If your system is 64bit you have to use the 64bit client, if it is 32 bit then you have to use the 32 bit client. Please, provide also a screenshot of your system infos where it tells the system's bit. Looking forward to your reply. Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Parpan21 Posted December 23, 2018 Author Share Posted December 23, 2018 finally i use 64 bit but it still isnt working Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 23, 2018 Administrator Share Posted December 23, 2018 finally i use 64 bit but it still isnt working Hi @Parpan21 ! Could you check the patcherError.txt now and see if the error has changed? Feel free to attach it like you did before. Also, about the suggested procedure, can you tell me exactly what did you try? -Quoting for Visibility- Install the latest version of .NET Framework Put all PRO Files in a folder and not directly in your drive. Please attach screenshot of folder path if it doesn't fix it. Delete all your PRO Files and reinstall the new client found HERE Restart your computer Run the program as Administrator Disable your Firewall and Reinstall. Let me know if you tried all of them or if you skipped something. Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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