Maattii Posted December 29, 2018 Share Posted December 29, 2018 I used to play in blue server one year ago, i had like +200 hours and like 30€ wasted. I downloaded the game again and i find i can only log in to the gold server and i have 0 progress. Can someone help me please? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted December 29, 2018 Administrator Share Posted December 29, 2018 I used to play in blue server one year ago, i had like +200 hours and like 30€ wasted. I downloaded the game again and i find i can only log in to the gold server and i have 0 progress. Can someone help me please? Hi @Maattii ! I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 97 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Maattii Posted December 30, 2018 Author Share Posted December 30, 2018 Thanks a lot, it worked!!!! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 1, 2019 Administrator Share Posted January 1, 2019 Thanks a lot, it worked!!!! I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said i will now lock the thread. Have a wonderful day and Happy New Year from PRO Staff & Community. Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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