resolved Account issues

[Diocco]

Hi, mi name is Diocco.

 

 

I played in this server until a year ago when I found that my account has been restarted, this happened after the merge, when changing from red server to gold server.

 

I would like to recover all my progress, since I invested more than 450 hours in the game and completed the majority of the pokedex until then.

[Shinohara]

Hi, mi name is Diocco.

 

 

I played in this server until a year ago when I found that my account has been restarted, this happened after the merge, when changing from red server to gold server.

 

I would like to recover all my progress, since I invested more than 450 hours in the game and completed the majority of the pokedex until then.

 

Hi @Diocco !

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 458 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !

Edited December 31, 2018 by Shinohara

[Diocco]

Hi @Diocco !

 

I'm sorry for the inconvenience

I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that.

As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server.

 

You will need to merge your accounts by log in the DASHBOARD and merge your accounts.

I checked your account and it seems like you have 458 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server.

 

To merge your account you can use the following guide under the spoilers:

[spoiler= Step 1]

Log into your dashboard and click the [Merge is required] button:

 

 

 

[spoiler=Step 2]

Select the desired merge option; once you get the successful merge dialogue, you're done!

 

 

 

 

I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging.

 

In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9)

 

Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment.

 

Let me know if you have been successful in solving your issue and if you have any further questions.

Have a wonderful day !

 

 

 

Muchas gracias!

Por fin podré volver a jugar :)

[Shinohara]

Muchas gracias!

Por fin podré volver a jugar :)

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said i will now lock the thread.

Have a wonderful day and Happy New Year from PRO Staff & Community.