I spent plenty of money in iv rerolls for my mew, until I finally had a decent roll. However, right now the sever crashed, and the good roll got rollbacked, and when I used iv reroll again, this time it was trash. It's an enormous waste of money, since I already used 4.

I spent plenty of money in iv rerolls for my mew, until I finally had a decent roll. However, right now the sever crashed, and the good roll got rollbacked, and when I used iv reroll again, this time it was trash. It's an enormous waste of money, since I already used 4.

 

Hi @ZetLocrito95

 

I would like to apologize for the inconvenience experienced.

As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable.

Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash.

 

I know that losing part of your progress may be frustrating, but unfortunately i cannot refund you of your lost IV or of your Reroll/Money because it would be unfair to other who accepted the loss of their progress due to a crash/disconnection, regardless of our end or theirs.

Quoting from our COMMON ISSUES & FIX megathread:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Next time, i suggest you to log out and then log back in the game after changing IV, in that way you will force save your progress and minimize the losses.

 

However, if you are interested, remember that you can obtain other IV Reroll ticket in the following ways:

 

• At any pvp-coin shop for 150 pvp-coins (Vermillion, Blackthorn, Mauvile and Canalave).
  
• At any Pve Coin Master for 250 Pve Coins. (Battle Tower, Celadon Mart 4, Battle Tower Entrace, Lilycove Department Store 2F, Goldenrod Mart 5)
  
• 7th day reward at the New´s Reporter Quest
  
• Solving the Pewter City Museum Quest.
  

 

I'm really sorry to disappoint you but i hope you can understand why we cannot fulfill your request.

 

Let me know if you have any further questions, have a wonderful day !