Hyakuren Posted January 9, 2019 Share Posted January 9, 2019 hello, it is not the first time that I am going to battle against boss and at the end of the fight the game freezes, I took a print from the screen so that you can see and solve the problem and I want to see the possibility of resetting the following bosses (shamac and george) missed the chance of rewards due to the freeze game ..... thanks https://uploaddeimagens.com.br/imagens/1111-jpg-5b69cc35-e60f-4e41-9a39-f6330f2f484a Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 9, 2019 Administrator Share Posted January 9, 2019 hello, it is not the first time that I am going to battle against boss and at the end of the fight the game freezes, I took a print from the screen so that you can see and solve the problem and I want to see the possibility of resetting the following bosses (shamac and george) missed the chance of rewards due to the freeze game ..... thanks https://uploaddeimagens.com.br/imagens/1111-jpg-5b69cc35-e60f-4e41-9a39-f6330f2f484a Hi @Hyakuren ! I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost item and we cannot reset any Boss cooldown as it would be unfair to others who accepted their losses due to crashing, regardless of our end or theirs. Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. I know it can be frustrating as boss cooldowns may be rather long, but I really hope you understand why we cannot fulfill your request. Although despite this loss, if you are interested, in making money, you could attempt to make them, when the server will be stable, in the following ways: Dig spot - 3 day cooldown Battling trainers - 7 day cooldown Bosses - 12 day cooldown Hunting for Pokémon people may want and sell it. I'm sorry to disappoint you but i hope you can understand. Pl Let me know if you have any further questions and please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Hyakuren Posted January 9, 2019 Author Share Posted January 9, 2019 I understand, I'm grateful for the explanation, I'll wait, thank you. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 10, 2019 Administrator Share Posted January 10, 2019 I understand, I'm grateful for the explanation, I'll wait, thank you. As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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