Dadouprox Posted January 9, 2019 Share Posted January 9, 2019 Hello haven't more than 1000 pokémons on my red account but when i want merge, have a message who say 'can't merge, you have more than 1000 pokémons" . Can you help me? have 648h of play and don't want loose my account. thx for help. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 9, 2019 Administrator Share Posted January 9, 2019 Hello haven't more than 1000 pokémons on my red account but when i want merge, have a message who say 'can't merge, you have more than 1000 pokémons" . Can you help me? have 648h of play and don't want loose my account. thx for help. Hi @dadouprox ! I'm sorry for the inconvenience. I would like to inform you that, as you stated, when the total amount of Pokémon or Item you have exceed the limit allowed, you will be forced to keep both your accounts by selecting the option "keep both account" while merging. The said action will permanently split your Red and Blue accounts in two different accounts and will make you create a new account/username where your progress will be splitted. Take note that 200 hours are required in order to be able to use the said action. Q: What happens if my Pokemon and Items are over the limit allowed and I don't want to make a new account and merge everything into one? A: Items will cap at 999, the rest will be cut. And as for Pokemon, you will be forced to keep both accounts if the combined total is over the 1000 Pokemon limit. How to merge keeping both the eaccounts: Step 1: Login in your dashboard and click on Merge is required! Step 2: Select the option to Keep both the accounts and choose available username for your new account. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Dadouprox Posted January 10, 2019 Author Share Posted January 10, 2019 Thank you for help but now, when want connect have a message 'account banned' but haven't reason for that. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 19, 2019 Administrator Share Posted January 19, 2019 Thank you for help but now, when want connect have a message 'account banned' but haven't reason for that. As your issue has been solved here and in your appeal, i will now close the thread. I'm happy to see that your issue has been solved, if you have any further questions, please don't hesitate to ask. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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