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Immovable Pokemon

Kari317
in Resolved General Support

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Hi , I recently merged my accounts and now i cant move pokemon in my party. Pokemon from PC can be moved in and out of my party but the pokemon I logged in with I cant move .

Hi , I recently merged my accounts and now i cant move pokemon in my party. Pokemon from PC can be moved in and out of my party but the pokemon I logged in with I cant move .

 

Hi @kari317

 

I'm sorry for the inconvenience.

Could you please tell me which are the Pokémon that you can't move?

 

Looking forward to your reply.

image.gif

 

  • Author

The pokemon i cant move are number 1-4 in my party.

The pokemon i cant move are number 1-4 in my party.

Hi @kari317 !

 

I'm sorry for the inconvenience.

It seems like while merging you've selected the wrong server and therefore you've not anymore all your badges-regions completed, but you have kept your Items and Pokémon.

Are you aware of that and it is intended you want to do again all the story? Or you are interested in an account unmerge?

If you want to restart your adventure and request those Pokémon to be moved out of your team, please make sure to add atleast one Pokémon native of Kanto to your account, and then i will be able to move them into your PC.

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Yes I would like to start again. Now i have one pokemon from Kanto region so i hope you can put the rest of my party to the PC now.Thanks for help.

Yes I would like to start again. Now i have one pokemon from Kanto region so i hope you can put the rest of my party to the PC now.Thanks for help.

 

Hi @kari317 !

 

Thank you for your patience.

I would like to inform you that the stuck pokemon have been moved to the last slots of your PC. Could you please check it?

 

Have a wonderful day !

image.gif

 

  • Author

Everything works fine.Thank you very much!

Everything works fine.Thank you very much!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

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