Mikeporto Posted January 13, 2019 Share Posted January 13, 2019 Hello there From last year till now I can't drag my deck pokemon and swap their order. I can't even put the first pokemon on the deck into the pc box. How to solve that problem? Greetings Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 13, 2019 Administrator Share Posted January 13, 2019 Hello there From last year till now I can't drag my deck pokemon and swap their order. I can't even put the first pokemon on the deck into the pc box. How to solve that problem? Greetings Hi @@MikePorto I'm sorry for the inconvenience. I would like to inform you that your pokemon stuck have been moved to the last slots of your PC. Could you please check that? Also, in the future remember to use the POKEMON STUCK IN PARTY MEGATHREAD if you would like to request our help to move some pokemon stuck. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Mikeporto Posted January 13, 2019 Author Share Posted January 13, 2019 Hi @@MikePorto I'm sorry for the inconvenience. I would like to inform you that your pokemon stuck have been moved to the last slots of your PC. Could you please check that? Also, in the future remember to use the POKEMON STUCK IN PARTY MEGATHREAD if you would like to request our help to move some pokemon stuck. Have a wonderful day ! HI again, Thank you with that. The pokemon were removed successfully. But why did that happen? Was something I did? Can I still use those pokemon again or will that happen again? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 13, 2019 Administrator Share Posted January 13, 2019 HI again, Thank you with that. The pokemon were removed successfully. But why did that happen? Was something I did? Can I still use those pokemon again or will that happen again? Hi again @MikePorto ! There are two possible reasons of why you experienced this issue: Our client had a bug. All Pokémon you caught (Only counts for players in story mode) may had a wrong region as caught region. This means when you were in Johto, you caught Pokémon which were accidentally registered as Kanto Pokémon in our database. As you cannot use Kanto Pokémon in Johto until you have 8 badges, they will be stuck and cannot be removed as player. A merge issue. Sometimes when you merge your account, while you haven't finished the story part of your current region, your party may contain few old Pokémon of your previous regions. As you cannot use Pokémon from previous regions until you have 8 badges in your current region, they become stuck in your party. However, the stuck pokemon will be locked into your PC until you will obtain the 8th badge of your current region. After that, you will be able to use them as much as you want without any issue. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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