Mephaskapholies Posted January 15, 2019 Share Posted January 15, 2019 I completed the quest for Ash's hat and put it on before my server disconnected. When I logged back on it was gone from my inventory. Is it a limited time item or is there a way I can get it back? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 15, 2019 Administrator Share Posted January 15, 2019 I completed the quest for Ash's hat and put it on before my server disconnected. When I logged back on it was gone from my inventory. Is it a limited time item or is there a way I can get it back? Hi @Mephaskapholies ! I'm sorry for the inconvenience. I would like to inform you that you should be able to lose the Ash's Hat unless you have experienced a rollback. However, unfortunately the servers are currently down and therefore i am unable to investigate further. Once server will be online, i will investigate and update you in this thread about the situation. Please, be patient until that moment. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Mephaskapholies Posted January 15, 2019 Author Share Posted January 15, 2019 Hi @Mephaskapholies ! I'm sorry for the inconvenience. I would like to inform you that you should be able to lose the Ash's Hat unless you have experienced a rollback. However, unfortunately the servers are currently down and therefore i am unable to investigate further. Once server will be online, i will investigate and update you in this thread about the situation. Please, be patient until that moment. Have a wonderful day ! Thanks! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 16, 2019 Administrator Share Posted January 16, 2019 Thanks! Hi @Mephaskapholies Thank you for your patience. I have forwarded your request to our Content Scripter team and i would like to inform you that you should be able to claim again the Hat by talking with Ash. Could you please try it and let me know? Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Mephaskapholies Posted January 18, 2019 Author Share Posted January 18, 2019 I will thank you Link to comment Share on other sites More sharing options...
Mephaskapholies Posted January 18, 2019 Author Share Posted January 18, 2019 Hi @Mephaskapholies Thank you for your patience. I have forwarded your request to our Content Scripter team and i would like to inform you that you should be able to claim again the Hat by talking with Ash. Could you please try it and let me know? Have a wonderful day ! I went back and talked to Ash, I now have the hat back, thanks again! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 19, 2019 Administrator Share Posted January 19, 2019 I went back and talked to Ash, I now have the hat back, thanks again! I'm really happy to hear that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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