Koke2009 Posted January 15, 2019 Share Posted January 15, 2019 Hola buenas tardes, me gustaría haceros una pregunta a ver si me podéis ayudar. Al intentar ingresar en el juego, se me queda cargando y no me da opción a entrar. Estoy intentando entrar en la versión que pone servidores red blue and yelllow. Por si era motivo de actualización, me descargué la versión que pone gold and silver, y tampoco me deja entrar. En el caso de que me deje entrar, los Pokemon que tenía en el servidor blue se me borran? o sigo desde donde lo dejé. Un saludo y muchas gracias!! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 16, 2019 Administrator Share Posted January 16, 2019 Hola buenas tardes, me gustaría haceros una pregunta a ver si me podéis ayudar. Al intentar ingresar en el juego, se me queda cargando y no me da opción a entrar. Estoy intentando entrar en la versión que pone servidores red blue and yelllow. Por si era motivo de actualización, me descargué la versión que pone gold and silver, y tampoco me deja entrar. En el caso de que me deje entrar, los Pokemon que tenía en el servidor blue se me borran? o sigo desde donde lo dejé. Un saludo y muchas gracias!! Hi @koke2009 I'm sorry for the inconvenience I would like to inform and assure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 25 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Koke2009 Posted January 17, 2019 Author Share Posted January 17, 2019 Hi @Shinohara !! sorry for speak in spanish, i thought that the people here was spanish or something like that, and sorry for my english, maybe I have mistakes. I did all that you told me and now is working perfectly!! So I really appreciate your help. your are really kind. Thank you very much!! best regards Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted January 17, 2019 Administrator Share Posted January 17, 2019 Hi @Shinohara !! sorry for speak in spanish, i thought that the people here was spanish or something like that, and sorry for my english, maybe I have mistakes. I did all that you told me and now is working perfectly!! So I really appreciate your help. your are really kind. Thank you very much!! best regards I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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